Case Studies and Testimonials: Police Checks with WorkPro
Case Studies and Testimonials: Australian Police Checks with WorkPro
Many companies and government agencies require police checks for candidates, but accomplishing this can be a tedious process. With WorkPro’s nationally coordinated criminal history check and simple online solutions, this task can be done quickly and efficiently. Less time spent processing and waiting for national police checks means faster turnarounds and a better experience for the candidate and their prospective employers.
1. Toll People: Enhancing Efficiency and Candidate Experience
Client: Toll People, one of Australia’s leading and most recognised labour hire companies.
Challenge: Slow turnaround times for police checks and cumbersome administrative tasks.
Solution: Utilising WorkPro’s FastTrack integration and leveraging WorkPro’s fast Police Check services.
Toll People is a division of Toll focused on temporary labour hire and permanent recruitment in the supply chain and logistics sector. As a leading recruitment agency in the supply chain and logistics sector with 16,000 team members across 500 sites worldwide, they face a regular influx of candidates, all of which need to be properly vetted and screened.
Their challenge stemmed from the difficulty of the administrative burden that is tracking, recording, and verifying candidate documentation, combined with Police Check turnaround times lasting up to several days. WorkPro’s consolidated Police Check service and integration with their existing FastTrack ATS enabled a faster and smoother experience both for Toll People and their candidates. This resulted in improving their candidate turnaround times, from several days to mere hours.
Testimonial:
“After having multiple candidates go through the WorkPro process, we have received excellent feedback from them regarding customer service and the speed of responses. I have also noticed how much more straightforward it has become to get candidates started with WorkPro. It has simplified the recruitment process significantly, especially concerning compliance and planning. I had a police check come back clear today, just 10 minutes after the candidate’s submission. So far, there have been no complaints; any minor issues that candidates encounter, the WorkPro team has addressed quickly and efficiently.” - Robert Simpkin, Transport Recruitment Consultant, Toll People Specialist Division (Transport)
2. Frontline HR: Getting Ahead with Automation
Client: Frontline HR, a leading human capital solutions provider since 2001.
Challenge: Manual police checks creating week-long, cumbersome tasks
Solution: Automating police checks for a faster, more streamlined process
As part of Frontline HR’s services, cleaners are engaged for a variety of industries, including government agencies that often require police checks for on-site workers. In the competitive industry of contracted services across Australia, especially within sectors like cleaning and support, the efficiency of police checks during recruitment has become critical.
It is therefore imperative to complete hiring processes quickly and efficiently, while being able to reassure their clients that the candidates provided have been verified and are fully compliant with the relevant requirements.
Their struggle came from manual police checks, which involved sending candidates to police stations, taking multiple steps and creating additional administrative tasks in the process. Looking for a better solution, Frontline HR started using WorkPro’s police checks service. Now, employees no longer have to manually chase paper trails, with their “paperwork” automated via WorkPro’s comprehensive online services. This made a process that previously took two to six weeks to complete, accomplished in moments.
Testimonial:
“To have results the same day is just brilliant. Using WorkPro has helped us immensely. The simplicity and speed of this process isn’t just far more convenient for workers and administrators at Frontline HR - it also gives the company a competitive edge as we can present screened candidates quickly to meet client demand.” - Cheryl Janssan, Frontline Human Resources
3. Adecco Australia: Unifying Complicated Compliance Concerns
Client: Adecco, a world leader in recruitment.
Challenge: Manually accomplishing various compliance needs, taking time and additional labour.
Solution: Using WorkPro’s Police Checks and other background checks, as well as the flexibility of WorkPro’s all-in-one dashboard.
Adecco Australia is the world’s leading recruitment agency, with over 10,000 locations worldwide. Their process and offerings are diverse and robust, which required a variety of background checks as well as safety modules and other client-specific compliance needs from WorkPro. In the past, Adecco would send an employee to various offices to process required work rights, reference, and police checks. This was unsustainable for such a large company, and WorkPro has been helping streamline all their candidate requirements for 14 years (and counting).
Testimonial: “The biggest benefits we have gained from adopting WorkPro are ease, efficiency, and partnership. We have been able to fully integrate WorkPro into our day-to-day and existing applications. This makes our processes so much more efficient, meaning we can spend more time doing what we do best. We have also gained a great partnership with WorkPro which has enabled us to customise process and content very easily.
You won’t understand how easy it can be until you make the switch. To be able to remove manual task and gain back precious time is wonderful.”- Team Leader at the Customer Care Centre for Adecco Australia
Adhering to Regulations
Please note that as of 1st July 2024, the Australian Criminal Intelligence Commission (ACIC), the custodian of the National Criminal database, released its new Agreement. There are several changes and updates, some noted below, coming into effect on 1st January 2025.
Identity Documents: The ACIC has reduced the number of identity documents that are required for an Applicant to upload, from four to three.
Parents/Guardian Consent: Currently a parent/guardian only needs to sign and date the application form for applicants who are under 18. This will be adjusted so that a parent/guardian also needs to provide a linkage of identity.
Document Verification Service: WorkPro has rolled out its AI solution, including a Document Verification Service (DVS), and Optical Character Recognition (OCR) software, with Biometric Facial Verification software to be deployed later in 2024. While not mandated by ACIC, this is part of WorkPro’s commitment to enhancing personal security and the candidate experience
There are a variety of different ways you can use WorkPro’s
national police checks to your advantage. WorkPro provides comprehensive
compliance solutions and
integrations that help get your candidates job-ready, faster. Less time spent on administrative tasks and paperwork means a better experience for both you and your candidates.
Book a demo now and see how WorkPro can work for you.
