Contact Centre Safety
This module addresses the unique safety and well-being challenges in contact centres.
Learners will cover the following areas:
Ergonomic Workstation Design: Learn how to design and maintain ergonomic workstations to prevent repetitive strain injuries, eye strain, and other common issues faced by contact centre employees.
Stress Management Techniques: Explore effective stress management techniques that can be applied in high-pressure environments, including time management, relaxation exercises, and workplace support systems.
Emergency Preparedness: Understand the specific emergency procedures relevant to contact centres, such as handling bomb threats, fire evacuations, and health emergencies. Learn how to train employees on these procedures.
Promoting a Positive Work Environment: Discover strategies for fostering a positive and supportive work environment that reduces stress and burnout among contact centre staff.
Compliance with Health and Safety Regulations: Learn about the health and safety regulations that apply to contact centres, including those related to workstation design, noise levels, and mental health support.
Jobs where this module is commonly used
Contact Centre Agent
Sales Manager
IT Support Specialist
Customer Retention Specialist
Customer Service Representative
Escalations Specialist
Companion Modules for Contact Centre Safety
Package Contact Centre Safety with
other eLearning modules with our flexible pricing.
With WorkPro, you can access over 60 eLearning courses, including Contact Centre Safety, and tailor your training with other industry-specific modules. Formal certifications, progress tracking, and renewal alerts ensure compliance stays on track. Our content reflects the latest laws, and our flexible pricing ensures value for any organisation. WorkPro’s LMS ensures the Contact Centre Safety module is easily incorporated into your team’s learning program.
